Help

Chrome, Edge and other Chromium-based browsers (Brave, Opera, Vivaldi) on a computer. The extension works on lot pages and in Copart and IAAI search results.

Open the Install page, press the store button for your browser and confirm the installation. The extension is free.

Click the puzzle icon to the right of the address bar and press the pin next to SmartBid. A three-step picture is on the Install page.

Chromium-based browsers usually accept extensions from the Chrome Web Store. Opera: if the browser does not install from the Chrome Web Store, use the Opera store when we have published there. If it still does not work, write to us.

Check three things: you are signed in to SmartBid (click its icon), a lot page or search results of Copart or IAAI are open, and the page has been reloaded since the installation. If it does not help, write to support.

Click the SmartBid icon and sign in with e-mail and password or with Google. The account is free and is needed for both Free and Pro.

Click the SmartBid icon and choose “Create account”: enter your e-mail, choose a password and confirm the e-mail with the one-time code from the message we send.

In the sign-in window press “Forgot password?”. A page opens where you enter your e-mail, and we send a message with a code or a link. The link works for 30 minutes and the code for 15 minutes. Then set a new password and sign in.

Check the Spam folder and that the address has no typos. Wait a couple of minutes and ask for the message again. If it still does not come, write to support@alago.az.

No, a SmartBid password is not needed: sign in with the Google button in the sign-in window.

Pro costs $10 a month and adds Smart Search (the whole day’s sale in one list, exclusions, updating bids) and alerts for lots. Everything in Free stays. Details on the Pricing page.

Sign in and press “Try Pro free for 3 days” in the extension window. Pro opens for 3 days, no card is needed. The trial is given once per person. After 3 days Pro switches off by itself unless you subscribe, and nothing is charged.

SmartBid icon → Settings → Smart Search Pro → Subscribe. Payment is made on the page of the payment service Creem; after payment Pro switches on within a few seconds.

SmartBid icon → Settings → Smart Search Pro → Manage subscription. Pro stays active until the end of the paid month and then switches off.

No. Pro renews monthly and you can cancel before the next renewal. Exceptions are only where the law requires them. Details: Cancellation policy.

Make sure you are signed in to SmartBid with the same e-mail you used to start the payment. Close and reopen the SmartBid window and reload the auction page. If Pro is still off, write to us with your account e-mail and the order number from the receipt.

The bid, auction fees, shipping, the way on to your country and customs in one total, in dollars and in your local currency. For Azerbaijan, Georgia and Ukraine.

Your own bid, shipping and “Days to customs clearance”: the total updates at once. The fields are in “Calculation settings” in the SmartBid card.

The age of the car for customs is counted on the date of clearance, not on today: the longer the delivery, the older the car. So “Days to customs clearance” can change the customs. If the car will be over 1 or 3 years old by clearance, the card warns you.

The total is an estimate, not advice: shipping and customs are approximate. You can type your own figures right in the card. For the final amount rely on the documents of customs and of your carrier.

To Ukraine the car goes via the port of Klaipeda, and the total is counted up to Kyiv.

The sale time is an estimate in your time zone. Sales go faster or slower, so the time can shift. It is a guide, not an exact time.

Sometimes the auction hides the seller. Then SmartBid gives an estimate and shows a dashed tag (“≈ Dealer”). It is a guess, not a fact.

Insurance, dealer, bank, rental, fleet and charity. The tag is visible on the lot and in Copart and IAAI search results, no need to open the lot.

Press the copy button next to the VIN in the SmartBid card. The full VIN is shown instead of the auction’s mask.

Press the bell on a lot in Smart Search or on the lot page. The lot goes to the “Watched lots” list in the extension window. Alerts are part of Pro.

The browser reminds you 5, 10, 15 or 30 minutes before the sale. You choose it in the extension window: “Notify me about lots”.

They come while a Copart or IAAI tab is open: the bid and the sale time refresh on it. Without an open tab the alert uses the last known data. Also check that your browser and system let SmartBid show notifications.

Soon. Carfax for $1.79 and AutoCheck for $2 are bought separately in your account and are not part of Pro. A report you bought reopens without paying again.

Русский, English, azərbaycan, українська and ქართული. Pick the language of the site in the list in the header.

In English and Russian: the Russian text is on the same page.

Write to support@alago.az. Add your account e-mail, the browser and, if it is about a lot, the lot number. We reply within 3 business days.