Cancellation & Refund Policy

Version 1.0 · effective 2026-10-26 · Русская версия ниже

This policy applies to the paid subscription SmartBid Pro (currently US$10 per month). All other SmartBid features are free. This policy is part of our Terms of Service and is the product refund policy referred to in Creem's Buyer Terms.

1. How Pro is billed

Pro is paid monthly in advance. The payment is processed by Creem (Armitage Labs OÜ, Estonia), our merchant of record, which also sends you the receipt. The subscription renews automatically every month, on the date of your first payment (or the closest available date), until you cancel. The price is shown on our website and before you pay; Creem adds taxes where they apply.

2. How to cancel

• In the extension: click the SmartBid icon → Settings → Smart Search Pro → Manage subscription. This opens Creem's customer portal, where you can cancel the subscription.
• By e-mail: write to support@alago.az from the e-mail address of your SmartBid account, with the subject “Cancel Pro”. We cancel the subscription and confirm it within 3 business days.

Signing out, uninstalling the extension or not using Pro does not cancel the subscription. If you sent us a cancellation request by e-mail before your renewal date and were still charged for the next month, we refund that charge.

3. What happens after you cancel

• You will not be charged again.
• Pro stays active until the end of the period you have already paid for. After that, Smart Search is locked again.
• Your account and all free features stay available.
• You can subscribe again at any time; a new monthly period starts with the new payment.

4. No refunds

Pro payments are not refundable, in whole or in part. In particular, we do not refund:

• the rest of a month after you cancel;
• months in which you did not use Pro;
• a renewal you forgot to cancel;
• periods when an auction website was unavailable, changed its pages, or limited or blocked requests;
• differences between SmartBid's estimates and actual sale times or costs.

The only exceptions are those in sections 5 to 8.

5. Your rights under consumer law

Nothing in this policy limits the rights that mandatory consumer law gives you — for example, if Pro is not provided as described. Where such a right applies, we will provide the remedy the law requires: putting things right, a price reduction or a refund.

6. The 14-day right of withdrawal (EU, EEA, UK and some other countries)

Consumers in the European Union, the European Economic Area, the United Kingdom and some other countries can normally withdraw from an online purchase within 14 days without giving a reason. For digital content that is supplied immediately, this right ends once supply has begun, if the consumer asked for immediate supply and acknowledged that they would lose the right.

Pro is switched on as soon as your payment is confirmed. That is why, before we send you to Creem's checkout, we ask you to tick this box:

“I want Pro to start right after payment. I understand that once it starts I lose the 14-day right of withdrawal that consumers in the EU, the EEA, the UK and some other countries otherwise have.”

Pro cannot be bought without this request. We confirm your request and your acknowledgement in the e-mail we send when Pro starts. Creem's Buyer Terms (section 8) contain a matching rule for consumers in the EU. If the law of the country where you live gives you a right of withdrawal that cannot be given up in this way, we will respect it.

7. Billing errors

If you were charged twice, charged after your cancellation took effect, charged a wrong amount, or charged without your permission, write to support@alago.az as soon as you notice it. Include the date, the amount and the receipt or order number from Creem. We will check it with Creem and refund the incorrect amount in full to your original payment method. This is the correction of an error, not a refund of the service. How soon the money appears on your statement depends on your bank.

8. If we stop providing Pro

If we stop providing Pro altogether before the end of a period you have already paid for, we will refund the unused part of that period.

9. Chargebacks

Please contact us before you dispute a payment with your bank: most problems can be solved quickly. Creem's Buyer Terms also ask buyers to contact Creem before starting a chargeback. If a chargeback is opened, Creem handles it. We may give Creem the information needed to answer it — for example, when you accepted our Terms and asked for Pro to start, and the dates of activation and renewals. While the dispute is open, Pro may be paused. If the dispute is decided in your favour, the subscription is cancelled; if it is not, Pro is restored for the period you paid for. This does not limit any rights you have under the rules of your bank or card scheme.

10. Contact and response time

Write to support@alago.az and include the e-mail address of your SmartBid account and, for payment questions, the receipt or order number from Creem. We reply within 3 business days (Monday to Friday, Baku time, excluding public holidays in Azerbaijan). If we do not reply in time, you can also contact Creem through its customer portal or at support@creem.io.

11. Changes to this policy

We may change this policy as described in section 19 of the Terms of Service. A change does not apply to a payment made before the change took effect.